Refund & Cancellation Policy

This policy explains how SimplyStudy Premium cancellations and refunds work. Premium is sold by SimplyStudy; payments are processed by Stripe as our payment processor. Our Terms of Service and Privacy Policy also apply.

Note: Until Stripe checkout is live on simplystudy.net, paid Premium may not yet be available. This policy applies to Premium purchases once payments are enabled.

1. Who sells Premium

When you buy SimplyStudy Premium, SimplyStudy is the seller. Stripe processes your payment (via Stripe Checkout), helps issue receipts, and supports tax-related checkout details where configured. SimplyStudy unlocks Premium features on your account after Stripe confirms a successful transaction or active subscription.

2. Cancellation (stop future charges)

• You may cancel anytime to stop automatic renewal.
• Cancel in the app: when Premium payments are live, signed-in Premium members can open Premium → Manage subscription (or an equivalent Cancel Premium control) inside SimplyStudy and cancel from there. That flow uses Stripe’s billing tools (such as the Stripe Customer Portal) behind the scenes so the cancellation is recorded correctly.
• As a backup, you can also cancel via the link in your receipt email or Stripe’s customer portal when available.
• After cancellation, you typically keep Premium until the end of the current paid period. Access then reverts to free/guest limits.
• Cancelling Premium does not delete your SimplyStudy account. Delete your account separately in Profile if you want that.

3. Refunds — our approach

Digital subscriptions are generally non-refundable once the billing period has started and Premium access has been delivered, except where required by law or where we approve a refund in good faith.

We may approve a refund (processed through Stripe back to your original payment method) for situations such as:

• Duplicate charges for the same subscription
• Clear billing error
• Unable to access Premium due to a verified technical failure on our side that we could not resolve promptly
• A request made within a short window after first purchase where little or no Premium usage occurred (we typically consider requests within 7 days of the first charge; this is discretionary and not a guarantee)

We generally do not refund for:

• Change of mind after substantial use of Premium features
• Dissatisfaction with AI-generated content quality alone (AI output can be imperfect — see our Terms)
• Failure to cancel before renewal when the portal was available
• Account sharing, ban for Terms violations, or forgotten cancellation

4. EU / UK consumer withdrawal (where applicable)

If you are a consumer in the EU, UK, or another region with a statutory cooling-off period for distance contracts, you may have a legal right to withdraw within 14 days.

For digital content/services supplied immediately, that right may be lost if you expressly request immediate access and acknowledge that you lose the withdrawal right once supply begins. Checkout may ask you to confirm this. Where the right still applies, follow the instructions in your receipt or contact us promptly so we can process the request through Stripe.

Nothing in this policy limits mandatory consumer rights that cannot be waived.

5. How to request a refund

1. Email info@simplystudy.net with the email used for your SimplyStudy account and purchase, approximate purchase date, and reason; or
2. Use the in-app Feedback form; or
3. Use Stripe’s customer portal / receipt tools linked from your receipt if available.

We aim to respond within a few business days. Approved refunds are processed via Stripe back to the original payment method; timing depends on your bank or wallet (often several business days).

6. Chargebacks

Please contact us before filing a chargeback so we can help. Unjustified chargebacks may result in suspension of Premium or account access while the dispute is reviewed.

7. Price changes and trials

If we offer a free trial or promotional price, terms will be shown at signup. After a trial, paid renewal occurs unless you cancel in time. Price changes for renewals will be communicated as required by law and/or shown before the next charge where applicable.

8. Contact

Billing or refund questions: info@simplystudy.net · simplystudy.net

Stripe privacy information: see Stripe’s Privacy Policy and documents linked at checkout.